As the global Coronavirus (COVID-19) outbreak continues to evolve, our greatest priority at this time is the health, safety and wellbeing of our team members and you, our valued customers.
In our efforts to continue delivering our services to you we are going to take some measures to minimise any risks. In the first instance, all technical service issues will be managed remotely. If you have any hardware issues our workshop is available for you to drop your systems in for diagnosing and/or repair. On-site work will be limited to critical and urgent issues and will be assessed on a case by case basis. We are committed to providing you with an excellent level of service but must do so responsibly in this difficult time.
If you have made the decision that your employees need to work remotely, there is a bit to be considered, for example communication channels, established routines and equipment. Please Note: The following information is general therefore a different solution may be required for your specific infrastructure.
If your employees need to connect to company resources remotely, a reliable VPN will need to be established to have a secure channel between their workstation and your infrastructure and protect company data from outside interference. At the same time, prohibit connections to company resources from external networks without a VPN.
All employees working from home should only use work e-mail. This will at least make it easier to spot a cybercriminal’s attempt to impersonate a worker if they use an account on another domain.
If employees need to work from home, if possible, provide them with corporate laptops and phones. It should go without saying that the devices must be protected by antivirus software. If employees must use personal devices, it’s time to introduce a BYOD policy for managing company data on those devices — for example, by creating separate partitions for business and personal data. Insist that all employees install antivirus software.
You may wish to consider the following information at the time of setting up a home office for working remotely.
- Do you need to Print?
- Do you need to relocate your PC to a different spot in the house? (USB Wireless adapter)
- How are you going to use your phone system? (headsets for either soft phone or for the mobile)
- Does your router require VPN capabilities?
- What antivirus protection do you have?
- Do you use two screens in the office but only have a laptop at home (docking station, extra monitor, keyboard and mouse and maybe a monitor arm)
If you have any questions or require any assistance, we are here for you.
At IRIS IT, we hold customer relationships and personal interaction in the highest regard and will monitor the current situation and keep you informed in the event of any changes.
Thank you to all our loyal customers for your continued support and take care of yourselves your families and your teams, we will get through this!